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TeleMagic Provides
Intensive Care For Health America
INDUSTRY: Managed Health Care
PROBLEM: A managed health care provider based in Pennsylvania,
knew that they were going to need "intensive care"
when they began looking for a system to help them grow their
programs.
The managed care provider, which serves over one million
members throughout the Midwest, Mid-Atlantic, and Southeast
United States, has a highly diverse sales and marketing, customer
contact and information flow process. With three remote program
staging areas, management knew they were going to need a system
that could handle all of the complex processes, but still
allow for easy and efficient usage by the account representatives.
SOLUTION: Management chose TeleMagic because of its
unique customization capabilities. Management solicited the
feedback of work teams within the organization to address
the requirements of the end-users and designed the customization
required.
The company has reported many benefits since choosing TeleMagic.
More customer calls are being made, more accurate information
is being recorded, and field sales reps are able to react
more quickly with the information the system provides. Productivity
has been enhanced with the elimination of duplicate and triplicate
order entry as well as minimization of many other repetitive
tasks related to customer correspondence.
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