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Law firm benefits
from TeleMagic...
Stop Don't pay that ticket! This is the battle cry at Unger
& Kowitt, a leading South Florida law firm specializing
in traffic law. Their firm guarantees that their client will
receive no points or they will refund the customer’s
fees.
Unger and Kowitt was unlike most law firms because of the
high volume of clients they handled. Like many companies,
they had spent years with their own internal systems. As the
company kept growing, and adding employees, these systems
became increasingly more difficult to manage.
"We decided to start from scratch. We had to figure
out how we wanted our entire Customer Relationship Management
process to work from beginning to end and then define what
we needed our system to do" said Barry Kowitt, who
is also one of the firm's founders. "Telemagic came
in, did a Design Audit, and helped us to identify inefficiencies
in our existing processes that we never knew existed. Only
then did we start on the actual system."
Unger and Kowitt now uses TeleMagic to manage its entire
client process from client acquisition to case resolution.
The system handles attorney scheduling and even identifies
potential legal loopholes for the attorney's. Unger and Kowitt
was able to recover their entire investment within four months.
"TeleMagic has reduced the amount of time I must spend
supervising employees and has afforded me the opportunity
to expand our practice." - said Kowitt.
Kowitt is especially pleased with TeleMagic's reporting capability
because it alerts him to potential legal problems and allows
him to act quickly.
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