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Telemagic helps Optim
Products rise above the competition...
Optim Products, based in Fort Lauderdale, Florida, is a major
manufacturer and supplier of a wide variety of expendable
construction products ranging from Anchors, Drill Bits and
Cable Ties to Saw Blades, Diamond Blades and Driver Tools.
When Optim Products began operations they immediately distinguished
themselves from the competition by installing computers to
help improve service to their customers and eliminate inefficiencies.
Since then, their company and their systems have grown, thanks
in part to TeleMagic.
Optim Products was provided with customized system so it would
provide and track information that keeps Optim Products competitive.
Now, Optim Products can capture critical data and perform
functions that simply aren't available in an off-the-shelf
program.
“I don't know how we ever survived without TeleMagic,”
said Mike Brody, President. “Every customer related
function is built around TeleMagic. It handles correspondence,
faxes, E-mail, and of course, phone calls.”
"Practically every sale is made over the phone",
says Brody,"so accurate information about customers
and potential customers is critical."
Brody said he’s also impressed with the reliability
of TeleMagic. “With all of the different systems we have
here, I've had the least number of problems with TeleMagic.
I believe when you need to get something done, you should
just find who’s the best at it, no matter what the cost.
I want things done right the first time.”
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