With TeleMagic support you get benefits even if you don’t
use our expert technical support on a regular basis. Our
program rewards you with consulting time when you are under
the expected number of support incidents in any given month.
Expected incident rates are calculated based on the number
of users you have covered under the agreement.
You can use consulting time to improve your TeleMagic solution
with customizations or get more knowledge transfer from
our technicians to yours. The result is value for your investment
while still having the protection of a support program in
place.
