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TELEMAGIC PRIORITY
SUPPORT AGREEMENT (PSA)
TeleMagic Priority Support Agreement is a great plan for
clients who want security and productivity that comes with
having fast access to qualified technicians. It makes budgeting
easier and guarantees your return on investment. Instant updates
and special extended hours help you become more productive.
Each agreement is good for six months from the date of purchase
and includes the following:
Direct Access
TeleMagic Priority Support Agreement gives you direct access
to our technicians without having to speak to a sales person
and pre-pay each time you need support. Certified technicians
troubleshoot and recover your registered products.
TeleMagic Extended Hours
You have more convenient hours of service to call us and get
your questions answered. Exclusively for Priority Support
Agreement customers the phones are open from 8 am to 8 pm
Monday through Friday.
Instant Update and Revision
Information
Your Priority Support Agreement ensures you receive timely
notices of available updates and hot fixes to your software
from the web. You get email notifications about new features,
software versions and services included in your software maintenance
agreement, numerous updates and upgrades.
Savings: You Save 10% off
our standard rate
PSA subscribers are guaranteed priority response from senior
specialists. To minimize downtime you can request weekend
support (double the standard rate applies). Any unused time
rolls forward within the agreement. TeleMagic Priority Support
is available by invitation only to our preferred long-term
clients.
Thank you for your business and we look forward to continue
our win-win relationship with you.
For more information you can call 1 888 835-3624 or
submit a web
request.
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